Our in-house cross cultural seminars can be anywhere from half a day to two days long, and are aimed both at raising general cultural awareness and understanding and developing practical business strategies for when cultural differences arise.
Due to the fact that many of our clients are the European headquarters of Japanese companies, the session can be just as much about understanding and working with the various European cultures as it is about working in a Japanese corporate culture.
The main focus is on communication, both face to face and remote, based around facilitated discussions stemming from various case studies and “critical incidents”.
Etiquette and the changes that have been occurring in Japanese companies and society in the past decade are also covered, if requested.
We also have significant experience in facilitating seminars for European companies who have been acquired by Japanese companies.
The content of our in-house cross cultural seminars for Japanese staff is very similar to the content of the seminars for Europeans working in Japanese companies, with the main focus being on communication.
They are, however, conducted in Japanese, with bilingual materials.
Also, depending on the needs of the client company, we can add sections on:
Giving feedback and conducting performance appraisals
British and other European etiquettes and social backgrounds
Our one day or half day in house seminar on working with Japanese customers, clients or partners is structured around a "Top Ten Things Japanese Customers Want", dealing with customer service expectations in terms of response, accountability and deadlines as well as business and social etiquette.
These seminars continue to be very popular with European professional services companies such as law firms, patent attorneys and accountants, as well as logistics companies.
Our team development workshop is designed to aid multi-cultural management teams to improve communication, build trust and better working relationships, increase motivation and achieve better business results.
Participants should come out of the workshop with an enhanced appreciation for the diversity of personality types and cultures that exist on the team as well as a renewed alignment around key team objectives.
Our team coaches have been selected for their track record of successfully coaching senior individuals and teams, their extensive work experience in Japan and their advanced Japanese language capability. Each workshop is tailored to the needs of the organisation:
We conduct a pre-workshop diagnostic based on interviews and occasionally on team observation and/or on questionnaire-based assessment.
We work with team members to ensure that their team’s attitudes are aligned with the organisation's strategic objectives.
We explore interpersonal and team dynamics in order to enable the team to become 'more than the sum of its parts'.
We use well-established assessment tools such as MBTI and 360 degree feedback for illuminating individual differences in working styles and surfacing potential issues holding back team performance. Both can be administered in Japanese.
A typical workshop runs for 2 days with two coaches. It can be offered as a stand-alone project or in conjunction with one-to-one coaching.
Our coaching practice is particularly relevant to expatriates and executives who work within multi-cultural teams. The coaching process is not formulaic; it is specific to each individual and to the context of the organisation. Our aim is to help clients optimise their work performance and job satisfaction. Typical coaching goals might include:
Cultivate a leadership approach and a communication style adapted to a multi-cultural environment.
Improve interpersonal skills – including empathy, effective relationship-building, influencing, motivating, presenting, resolving conflict and delivering bad news.
Become more sensitive to the impact of personality, style and cultural differences on work relationships.
Build self-confidence to enhance leadership "presence"
Inspire and motivate others, building engagement and commitment.
Support the creation of a hybrid culture and a cross-cultural vision.
Our executive coaches have been selected for their extensive work experience in Japan and their advanced Japanese language capability. They bring a combination of business and psychological perspectives to their practice and are dedicated to promoting the well being and success of their clients.
Typical coaching programmes take place over 4 – 6 months, with12 contact hours and a review after 2-3 months. We offer a range of programmes that specifically address the needs of multinational companies: